Below is an excerpt from ANA Marketing’s The Five Drivers to Creating and Maintaining Brand Loyalty. Visit the ANA Marketing web site to read this…
For the longest time, social media enthusiasts have noted that employees represent their companies, whether they realize it or not. This becomes more apparent every day as more people take part in the Grand Conversation.
Two tech behemoths have in recent weeks released their social media guidelines for employees. I’ll describe them a bit below, but I think it’s worth noting what milestones there are. Historically, large companies haven’t really encouraged employees to talk out in the market. But then, historically all you had were newspapers and trade magazines.
Companies have had
Now that you know how important it is to make employees ambassadors of your brand, the next step is to develop an internal brand campaign. If what you communicate externally isn’t understood internally, how do you build a company that lives what it does? More importantly, how then do you commit employees to emulate the brand and become your company’s greatest advocates?
One of the most important aspects to the success of a company often starts from within. Employees who know your business and who understand the
Source: Employees as Brand Ambassadors [Logical String]
Brand is like an iceberg – 10% of it is visible externally and 90% hidden. And these 90% determine how the 10% is perceived. The 90% is all about people, processes, policies, organization, etc.
During the course of interaction with a brand, a consumer has several moments of truth – those vital moments that give insights about the hidden 90% of the brand iceberg. More often than not, the moments of truth are encountered by interacting with employees of the organization for one thing or the other. And this is one reason why employees
While attending a market research seminar recently, I noticed the cellular phone company employee sitting next to me pulling out her phone to place a call. I commented that the phone was made by one of her employer’s competitors. “Oh I don’t actually use our phones,” she laughed. “Too unreliable.”
It’s unlikely that any of the people who overheard her comment will ever buy one of the phones that her company makes either.
An organization’s brand is one of its most valuable assets and what differentiates it in the marketplace. As this story