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How Brick-and-Mortar Retailers can see Offline Results through Online Engagement

Original Source:  A Social Media ‘How To’ for Retailers, By: Maya Swedowsky, Associate Research Director, Online Division, The Nielsen Company

Though 96.5% of retail sales are still made in brick-and-mortar stores, the Web holds huge influence over buying decisions, Nielsen’s Maya Swedowsky writes. She suggests retailers use social media to engage with customers to learn about their shopping experiences. Zappos, Wal-Mart, Starbucks and Best Buy all provide handy models for building engagement, Swedowsky noted.

As social media continues its meteoric ascent, newly empowered consumers wield more control than ever before. Although retail sales are dominated by brick and mortar stores

Social Media is an Opportunity to Listen and Engage

This article was originally written in April; however, it still has relevancy, so I thought I would repost. Enjoy!

Original Source: The case for social media, Ragan Communications

Examples of companies that use social media to listen and build relationships with employees and customers

Turkish proverb: If speaking is silver, then listening is gold

“It is an exciting time to be a communicator” was tweeted and retweeted during Ragan’s Social Media Conference in Las Vegas.

For most people in attendance, that statement meant that it is an exciting time because of all the communication tools out there for us to use

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